One of the most important، if not the most important factors in determining the chances of success in any business or professional activity is the ability to deal with people.
Even in the early 1930s, Dale Carnegie observed that a man’s success in his financial affairs، even in the technical or engineering field، depends 15 percent on his professional knowledge and eighty five percent on his ability to communicate with people.
In this context، it is easy to explain the efforts of many researchers to formulate and justify the basic principles of ethical business communication or, as they are often called، the commandments of personal relations with the public or “business etiquette”.
Business etiquette or the process of survival and success in the business world can be explained in the following six basic principles:
- Punctuality “do everything on time”. Delays affect work and are a sign that one person cannot be relied upon. The principle of doing everything on time applies to all service tasks. Experts who study the organization and distribution of work time recommend adding an additional 25 percent to the time period required to perform the given task.
- Privacy “don’t reveal too much”. In every institution، corporation or special arrangement there are secrets that must be kept as carefully as those of a personal nature. There is also no need to tell someone overheard by a colleague, supervisor or subordinate about their performance or personal life.
- Courtesy، friendliness and kindness. In any situation it is necessary to behave politely, kindly and kindly with clients, customers, clients and co-workers. However، this does not require being friends with everyone you interact with in a work environment.
- Attention to people “think about others, not just yourself”. Attention to the people around you should be paid to colleagues, superiors and subordinates. Respect the opinions of others، try to understand why they have formed a particular point of view. Always listen to the criticism and advice of colleagues, superiors and subordinates. When someone questions the quality of your work, show that you value other people’s views and experiences. Confidence should not prevent you from being modest.
- Appearance (dress as expected). The key approach is to adapt to your work environment, and within that environment – to your level of contingent workers. You should look the best way, which is to dress tastefully, choosing matching colors. It is important to choose accessories carefully.
- Literacy (speak and write a good language). Internal documents or letters to external agencies should be drafted paying attention to the correct language used and all correct names transferred without errors. Do not use offensive words. Even if you only quote the words of another person around, they will be perceived as part of your vocabulary.